Privacy Policy

This Privacy Policy describes how Cruise Abaco Holdings LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website https://cruiseabaco.com/ (the “Site”), communicate with us, or use our services (collectively, the “Services”). 

By using our Services, you agree to the collection and use of information in accordance with this policy. 

  1. Information We Collect

We collect several types of information to provide and improve our Services. 

  1. a) Information You Provide Directly:

Contact Information: Name, email address, phone number, mailing address. 

Booking Information: Date of birth, passport information (if required for travel), payment information (e.g., credit card details processed by a secure third-party processor), travel preferences, and special requests. 

Communications: Records of your correspondence with us, including phone calls (which may be recorded for quality assurance) and messages. 

  1. b) Information Collected Automatically:
    When you visit our Site, we automatically collect certain information about your device and usage.

Device Information: IP address, browser type, operating system. 

Usage Data: Pages you view, links you click, the time and date of your visit, time spent on pages, and other diagnostic data. We collect this using cookies and similar tracking technologies. 

  1. c) Information from Third Parties:
    We may receive information about you from third-party booking platforms, travel agents, or partners who you have authorized to share your information with us for the purpose of fulfilling your travel arrangements.
  1. How We Use Your Information

We use the information we collect for various purposes, including: 

To provide, operate, and maintain our Services (e.g., process your bookings, send confirmations). 

To communicate with you, including responding to your inquiries and sending you service-related updates. 

For customer service, support, and resolving disputes. 

To process your transactions and send you related information, including invoices. 

To personalize your experience and provide content and offers relevant to your interests. 

To analyze how our Services are used so we can improve them. 

To send you marketing and promotional communications (where you have consented to such communications). You can opt-out at any time. 

To comply with legal obligations and protect our rights. 

  1. Legal Basis for Processing (For EEA/UK Users)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your information is: 

The performance of a contract with you (e.g., to fulfill your booking). 

Your consent (e.g., for marketing emails). 

Compliance with a legal obligation. 

Our legitimate interests, which are not overridden by your rights. 

  1. Sharing Your Information

We may share your personal information with: 

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, and serving you (e.g., payment processors, email marketing services, analytics providers, customer support platforms). These parties are obligated to keep your information confidential. 

Business Partners: Necessary third parties such as cruise lines, tour operators, and transportation providers to fulfill your travel arrangements. 

Legal Requirements: If required to do so by law, court order, or in response to valid legal processes. 

Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business. 

We do not sell your personal information to third parties. 

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to personalize and improve our services, to allow our users to set up a user account and profile, to contact users, to fulfill your requests for certain products and services, to analyze how users utilize the Website, and as otherwise set forth in this Privacy Policy. We collect the following types of information: 

(a) Information You Provide to Us: 

We receive and store any information you knowingly provide to us. For example, we may collect Personal Information including but not limited to your name, email address, location, IP address, and other browser cookie information. We may collect other Personal Information you provide through your use of our services. 

(b) Information Collected Automatically: 

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address and other personal information. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertisement by visiting cruiseabaco.com and clicking on the opt-out links in the footer of the website. 

“Cookies” are identifiers we transfer to your computer through your browser that allow us to recognize your browser and also tell us how and when pages on our site are visited, and by how many people. You may be able to change the preferences on your browser to prevent or limit your computer’s acceptance of cookies, but this may prevent you from taking advantage of the best features of our Website. Our advertising partners may also transmit cookies to your computer when you click on content and ads that appear on our site. This Privacy Policy does not cover the use of cookies by any third-party advertisers. 

(c) E-mail and Other Communications: 

We may contact you by email or other means; for example, we may send you promotional offers on behalf of our business or other businesses or communicate with you about your use of the Website. Also, we may receive a confirmation notice when you open an email from us. This confirmation helps us make emails more interesting and improve our service. 

(d) Additional Information: 

We may collect and store information that your computer or mobile device provides to us in connection with your use of the Website, such as the type of computer or mobile device, unique device ID, the advertiser ID of the device, IP address, MAC address, the operating system of the device, and the physical location of the device (including geographic, beacon based, and/or GPS location). 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

  1. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information: 

Access: The right to know what personal data we hold about you. 

Correction: The right to have inaccurate data corrected. 

Deletion: The right to request we delete your personal data. 

Portability: The right to receive your data in a structured, machine-readable format. 

Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by using the “unsubscribe” link in every email. 

Object to Processing: The right to object to our processing of your personal data. 

To exercise any of these rights, please contact us using the details at the end of this policy. 

  1. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. 

  1. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security. 

  1. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. 

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. 

  1. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: 

Cruise Abaco 

Phone: (321) 830-9412 

Email: shop@cruiseabaco.com